Shipping policy

Shipping Policy

Processing Time

  • Orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.
  • Personalization or made-to-order items may require additional processing time; estimated lead times will be noted on the product page.

Shipping Methods & Carriers

  • We ship via USPS, UPS, (carrier selected based on destination, package size, and service availability).
  • Standard, Expedited, and Overnight shipping options may be offered at checkout depending on destination.

Shipping Rates

  • Shipping costs are calculated at checkout based on weight, dimensions, destination, and chosen service.
  • Free shipping promotions (if any) will be clearly displayed on the site and applied at checkout when eligibility criteria are met.

Domestic Shipping (within [Country])

  • Estimated transit times (after processing):
    • Standard: 3–7 business days
  • Delivery time estimates are provided by carriers and are not guaranteed. Delays can occur due to carrier issues, weather, or other unforeseen circumstances.

International Shipping

  • We do not ship internationally.

Order Tracking

  • A shipment confirmation email with tracking information will be sent when your order ships.
  • Tracking updates are provided by the carrier; allow 24–48 hours for tracking status to appear after shipment.

Lost, Stolen, or Damaged Packages

  • If your package shows delivered but you did not receive it, first check around your property and with household members or neighbors. If still missing, contact us within 7 days of the carrier’s delivered date so we can assist.
  • For damaged items, retain all packaging and contact us within 7 days of delivery with photos of the damage and packaging. We will work with the carrier to file a claim and arrange a replacement or refund subject to our returns policy.

Address Changes & Failed Deliveries

  • Please ensure shipping address accuracy at checkout. We are not responsible for packages delayed or returned due to incorrect or incomplete addresses.
  • If a package is returned to us due to an incorrect address or failed delivery, customer is responsible for additional shipping charges to reship the order.

Partial Shipments

  • Items in a single order may ship separately. If so, you will receive separate tracking numbers and shipping confirmations.

Customs, Restrictions & Prohibited Items

  • Some products may be restricted or prohibited from international shipment. If an item cannot be shipped to your location, we will notify you and cancel or refund the item.

Returns & Refunds

  • For information on returns and refunds, please see our Returns Policy. Return shipping responsibilities and timelines are detailed there.

Policy Updates

  • We may update this Shipping Policy from time to time. Changes will be posted on this page with an updated effective date.